Last Updated: June 2026
1. Introduction
GOTITMATE values your privacy and aims to handle your personal information responsibly, fairly and transparently. This Privacy Policy applies to website visitors, customers, service providers, applicants and anyone who contacts GOTITMATE.
By using the GOTITMATE website, submitting a form, creating an account, requesting a booking or applying as a provider, you agree that your personal information may be handled as described in this Privacy Policy.
2. Who We Are
GOTITMATE is a local service platform designed to help customers find and request trusted local service providers, including plumbers, electricians, carpenters, beauticians, handymen and mobile car care professionals.
For privacy questions, you can contact us by email at support@gotitmate.com or through our Contact Us page.
3. Information We May Collect
The type of information we collect depends on how you use GOTITMATE. We may collect the following information:
Customer Information
- Full name
- Email address
- Phone number
- Service address, city, area or postcode
- Booking details and service requirements
- Photos or files you upload about a job
- Messages sent through the website or platform
- Saved providers, favourites or booking history
Provider Information
- Full name or business name
- Email address and phone number
- Service category and skills
- Experience, work history or service description
- Location and service coverage area
- Provider profile details, pricing and availability
- Documents or information submitted during application review
Website and Technical Information
- IP address
- Device and browser information
- Pages visited and website usage activity
- Cookie preferences
- Approximate location based on browser or device data, where available
- Security, error and performance information
4. How We Collect Information
We may collect information when you:
- Visit the GOTITMATE website
- Fill in a contact form
- Request a service booking
- Create or use a customer account
- Apply to become a provider
- Send messages through the website
- Subscribe to updates or future offers
- Use cookies or similar website technologies
5. How We Use Your Information
GOTITMATE may use your information to:
- Respond to enquiries and support requests
- Help arrange service bookings
- Connect customers with suitable service providers
- Review provider applications
- Create and manage customer or provider accounts
- Send booking updates, messages or service notifications
- Process future payments, refunds or invoices where applicable
- Improve website performance, services and user experience
- Prevent fraud, misuse, spam or security risks
- Comply with legal, tax, accounting or regulatory requirements
6. Lawful Basis for Using Your Information
Where UK data protection law applies, GOTITMATE may rely on one or more lawful bases to use your personal information, including:
- Contract: to provide requested services, manage bookings, accounts or provider applications.
- Consent: where you choose to receive marketing updates, accept optional cookies or submit optional information.
- Legitimate interests: to operate, improve and protect the GOTITMATE platform, prevent misuse and support customers or providers.
- Legal obligation: where we need to keep records or respond to lawful requests.
7. Sharing Your Information
GOTITMATE does not sell your personal information. We may share information only where necessary, such as:
- With service providers to handle customer booking requests
- With customers where needed to manage provider bookings
- With payment providers if online payments are added
- With website hosting, email, analytics or security providers
- With legal, accounting or professional advisers where necessary
- With authorities where required by law
We only aim to share the information needed for the relevant purpose.
8. Provider Profiles and Public Information
If you become a GOTITMATE provider, some profile information may be visible to customers, such as your name or business name, service category, location, description, pricing, reviews and availability.
Providers should avoid adding private or unnecessary personal information to public profile sections.
9. Payments and Financial Information
GOTITMATE may add online payment features in the future. If payments are added, payment information may be processed by a third-party payment provider. GOTITMATE should not store full card details directly unless a secure and compliant payment system is implemented.
Payment providers may have their own privacy policies and security standards.
10. Cookies and Similar Technologies
GOTITMATE may use cookies, local storage, analytics tools or similar technologies to operate the website, remember preferences, improve performance and support future booking or account features.
For more information, please read our Cookie Policy.
11. Marketing Communications
GOTITMATE may send updates, offers or promotional messages only where appropriate and where you have given consent or where permitted by law.
You can unsubscribe or request to stop receiving marketing messages at any time. Important service or account messages may still be sent when necessary.
12. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose it was collected. This may include:
- Managing enquiries and bookings
- Providing customer or provider support
- Reviewing provider applications
- Maintaining records for safety, legal or business purposes
- Handling complaints, disputes or refund requests
- Complying with tax, accounting or legal obligations
When information is no longer needed, we aim to delete, anonymise or securely archive it.
13. Data Security
GOTITMATE aims to protect personal information using reasonable technical and organisational measures. These may include access controls, secure systems, limited data access and careful handling of customer and provider information.
However, no website or online system can be guaranteed to be completely secure. You should avoid sending unnecessary sensitive information through forms or messages.
14. Your Privacy Rights
Depending on your location and the circumstances, you may have rights including:
- The right to access personal information we hold about you
- The right to correct inaccurate or incomplete information
- The right to request deletion of your information in certain cases
- The right to restrict or object to certain uses of your information
- The right to withdraw consent where processing is based on consent
- The right to ask how your information is used and shared
- The right to complain to a data protection authority
To make a privacy request, contact us at support@gotitmate.com.
15. Complaints
If you are unhappy with how GOTITMATE handles your personal information, please contact us first so we can try to resolve the issue.
If you are in the United Kingdom and remain unhappy, you may have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.
16. Third-Party Links
Our website may contain links to third-party websites, tools or social media platforms. GOTITMATE is not responsible for the privacy practices, content or security of external websites.
17. International Data Transfers
Some third-party tools used by GOTITMATE may process or store information outside the United Kingdom. Where this happens, we aim to use appropriate safeguards where required by applicable data protection law.
18. Children’s Privacy
GOTITMATE is not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us.
19. Changes to This Privacy Policy
We may update this Privacy Policy as GOTITMATE grows, adds new features or updates legal, technical or business processes. The latest version will be available on this page with the updated date.
20. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact GOTITMATE:
- Email: support@gotitmate.com
- Contact page: Contact GOTITMATE
- Location: United Kingdom
Important: This Privacy Policy is a practical website template for GOTITMATE. Before launching live payments, provider dashboards, account systems, tracking tools or large-scale marketing, this policy should be reviewed by a qualified legal professional.